SO LLC Beauty Care 15-Day Return Policy
At SO LLC Beauty Care, we want you to be fully satisfied with your purchase! If you’re not completely happy with an item, you have 15 days from the date of delivery to request a return. Please review our policy below for more details:
Eligibility for Returns
- Items must be unused, unopened, and in their original packaging.
- Products with hygiene seals must have the seals intact.
- Sale and clearance items are not eligible for return.
How to Initiate a Return
- Email our customer service team at [Your Contact Email] within 15 days of receiving your order. Please include your order number and the reason for the return.
- Our team will provide you with a return authorization and instructions on how to proceed.
Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your return without it.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days. Refunds are issued to the original form of payment.
Exchanges If you would like to exchange an item, please return the original product per the steps above, then place a new order for the desired item.
Exceptions
- We cannot accept returns of opened or used beauty and personal care products due to health and safety reasons.
- Damaged or defective items may be eligible for return or exchange if reported within 5 days of delivery.
Need Assistance? If you have any questions or need assistance, please contact our customer support at [Your Contact Email or Phone Number].